FAQ

Frequently Asked Questions

How can I check my data usage?

Ans:

  • Go to your web browser.
  • Type www.blunet.com.ng while connecting to the internet
  • This takes you to BluNet website, click on Self-Care (4G LTE)
  • This takes you to username & password
  • Type your username (600000****) same as password
  • This takes you to your personal information
  • Click on Reports
  • Select My Usage Report and input the start and end date you want to view

How do I login to the Self-Care portal?

Ans:

  • Go to your web browser.
  • Type www.blunet.com.ng while connecting to the internet
  • This takes you to BluNet website, click on Self-Care you will see drop down icon, click on 4G LTE Self-Care
  • This takes you to username & password
  • Type your phone number (600000****) without the first zero (0)- this is your username
  • Same as password

How do I get my username and password?

Ans:

  • Check the sim pack given at purchase
  • At the back of the SIM pack
  • You will then see mobile number e.g 06000001234 which is your username same as password

What's the FUP on your unlimited data plans?

Ans: FUP on unlimited plan means "Fair Usage Policy". FUP dictates your internet data speed and the amount of download limit you are allowed for a period, exceeding which your internet data speed would automatically get lowered.

How do I change the password of my WiFi?

Ans:

  • Go to your web browser.
  • Check the device pack for the IP address
  • Type the IP address while connecting to the internet
  • This takes you to username & password
  • Type blunet as username and password is also blunet
  • Then click on device settings
  • Scroll down a bit and click SSID settings and change to any of your choice
  • Then click on password key and change to any of your choice
  • Click okay
  • Then click okay again to restart device

How do I subscribe online?

Ans:

  • Go to your web browser.
  • Type www.blunet.com.ng while connecting to the internet
  • This takes you to BluNet website then click on Self-Carre (4G LTE)
  • This takes you to username & password
  • Type your phone number (without the first zero e.g. 600000****) same as password
  • This takes you to your account profile
  • Check for a flag that carries 'Make Payment' then click on Make payment and follow the instructions.
  • After you must have followed the procedures to make payment of your existing plan, go back to your account profile.
  • You will notice the amount you paid for has appeared on your account balance e.g. 5,120
  • Scroll down and click on Renew Plan.

How do I log into my CPE device?

Ans:

  • Go to your web browser.
  • Check the device pack for the IP address
  • Type the IP address while connecting to the internet
  • This takes you to username & password
  • Type blunet as username and password is also blunet
  • Then click on device settings
  • You are then taken further, please fill a new password and click update

How do I get an outdoor device installed in my home/office?

Ans:

  • A survey has to be carried out by our engineer.
  • A quote will be sent in for payment
  • After confirmation of payment our engineer will be deployed for installation
  • Basic documents will be required for activation of service

What are the Regulatory Documents required to activate a 4G LTE device?

Ans:

  • Individual Registration
    1. Customer Application Form
    2. Proof of Identification (National ID, NIN, International Passport, Driver's License)
    3. Color passport-sized photograph
    4. Utility Bill
  • Corporate/SME Registration
    1. Customer Application Form
    2. Staff member ID
    3. Certificate of Incorporation
    4. Utility Bill